Manager, Vulnerable Customers

About the Role
The Manager – Vulnerable Customers plays a central role in delivering the organisation’s Vulnerable Customers Action Plan. Working closely with the Senior Manager – Vulnerable Customer, this position also exists to ensure that all deliverables are well governed, coordinated and regulator ready.

As a 6-month contract with the potential to extend to 12 months, it offers an opportunity to step into a fast-paced environment where disciplined execution and strong integration across teams are essential.

In this role, you will partner with the Senior Manager – Vulnerable Customers to sequence and coordinate activities, validate scope and assumptions, and ensure alignment across risk, compliance and delivery artefacts. You will support key discovery work including breach investigations, regulatory traceability reviews and process and control gap analysis. A critical part of the role involves translating complex risk insights into clear, structured outp...