Manager, Workforce Management and Planning

Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary
The Manager of Workforce Management & Planning (WFM) ensures Customer Support (CS) has the right staffing, skills, and capacity to meet global SLOs. The role oversees forecasting, scheduling, capacity planning, queue and skills‑based routing, and real‑time performance monitoring across all tiers, channels, languages, and regions. Th...