Manager, Workforce Strategy

About the Team
The Workforce Management team’s primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning and scheduling for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale.
About the Role
As the Manager, Workforce Strategy for Consumer, Drive & NBV, you will be the single point of accountability for all workforce planning and scheduling related to our Consumer, Drive and New Business Verticals. You will lead a cross-functional, hybrid team responsible for in-house and BPO operations, ...