Manager/Assistant Manager Service Delivery-4PL

The Manager Service Delivery is responsible for the execution of RMS’s Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management and Service Delivery “Operational Excellence” via Continuous Improvement approach.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategy

• Drive consistent execution that meets Service Delivery requirements and expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Utilization of continuous improvement methodology in management of KPIs for the service delivery team
• Identify recurring ser...