Managing Consultant, Customer Success

Overview

Company Overview
Libryo, an ERM Group Company, is a global SaaS platform that empowers multinational organizations to understand and comply with Environmental, Health, and Safety (EHS) law and broader ESG requirements. Our platform helps customers navigate complex regulatory environments with clarity and precision. Founded in 2016 and now part of ERM, the world’s largest pure-play sustainability consultancy, Libryo combines technology with legal expertise to support organizations in achieving operational excellence and legal certainty.

Role Overview

We are looking for a Customer Success Manager (CSM) with strong strategic account management expertise to grow a portfolio of customers in North America and Latin America (NA/LATAM). This is a mid-to-senior-level role with potential people management responsibilities. This individual will lead customer implementations, drive platform adoption, and be accountable for renewal outcomes, custo...