Managing Director & Head , U.S. Business Banking Loan Underwriting, Operations & Transformation

This leader is responsible for leading large‑scale operational execution, capability enablement, technology delivery, and continuous improvement across U.S. Business Banking. The role oversees enterprise lending operations, workforce capability and training, process transformation, technology platforms, and automated credit strategies to drive scalable growth, operational excellence, risk discipline, and an exceptional customer and employee experience.

**Lending Operations & Workforce Leadership (BPLC)**

+ Lead and manage a large, multi‑functional Business Banking Lending Center (BPLC) encompassing service representatives, underwriters, portfolio managers, and credit approvers.
+ Establish and sustain a high‑performance, inclusive culture with strong engagement, morale, and accountability.
+ Ensure consistent adherence to the Code of Conduct and all enterprise people‑management standards.
+ Provide strong leadership presence and day‑to‑day oversight to suppor...