Mandarin-Cantonese Team Leader (Biggest BPO Company)

BENEFITS : 15% Night Differential
Day 1 HMO
13th-month pay
SSS
Philhealth
Pag-Ibig
Vacation leave
Sick leave
HMO
Other allowance JOB DETAILS : Company Profile: A BPO Company that employs more than 5000 employees and operates in 5 countries. They specialized in Digital Marketing, Call Centers, Financial, Pharmaceutical, Technology Marketing, etc.

Position: Mandarin-Cantonese Team Leader
Type of job: Emails, and Calls
Location: McKinley, Taguig City
Schedule: Shifting Scheduled with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Setup: Work Onsite

Responsibilities:
Coordinates administrative needs for agents
Monitors overall productivity of agents on the floor, and reports any system breakdowns/errors
Leads and manages a team of Tier 1 or Tier 2 agents in the optimal execution of call center operations activities (i.e., taking calls, addressing customer issues/complai...