Mandarin IT Service Desk

Mandarin Service Desk

Role Description

• Troubleshoots hardware, software, and network operating issues via phone and coordinates with technical resources for resolution.
• Applies knowledge of information systems products and services to assist users effectively.
• Identifies, investigates, and researches user questions and problems, isolating and resolving issues within information systems.
• Coordinates referrals to the appropriate technical, professional, or service personnel as needed.
• Receives, prioritizes, and forwards issues following the correct escalation procedures.
• Performs all other duties as assigned.

Role Requirements

• Proficiency in Mandarin (verbal and written) is required.
• Willing to work onsite at Mall of Asia Business Complex, Pasay City.
• Open to rotating schedules.
• 1–2 years of experience in customer service support or equivalent skills; strong s...