Mandarin Speaking Customer Support Executive

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Provide expert-level support for payment systems, including SWIFT and SEPA settlements
• Identify, investigate, and escalate customer service issues where necessary
• Collaborate with internal teams across functions to resolve issues and improve service delivery
• Work toward achieving individual and departmental KPIs and contribute to broader company goals
• Manage multiple requests simultaneously ...