Mandarin Speaking Customer Support Executive

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector.
Job Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide expert-level support for payment systems, including SWIFT and SEPA settlements
Identify, investigate, and escalate customer service issues where necessary
Collaborate with internal teams across functions to resolve issues and improve service delivery
Work toward achieving individual and departmental KPIs and contribute to broader company goals
Manage multiple requests simultaneously while ensuring high-quality service
Maintai...