Mandarin Speaking Customer Support Specialist

Work Set Up : Onsite

Work Schedule : Fixed Day Shift | Rotating Shift Schedules

Job Types: Full-time, Permanent

Benefits:

• HMO
• Paid training

Main Duties and Responsibilities:

• Effectively manage large amounts of incoming calls
• Attend to customer's inquiries through Live Chat Portal and Support Inbox
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas through upselling
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
• Manage the accuracy and validity of all electricity and gas applications to ensure the business requirements and n...