MANILA Customer Service Representative | International Healthcare-Financial Account

As a Customer Service Representative, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll play a vital role in ensuring our customers have a positive experience with our products and services.

Key Responsibilities:


+ Maintain a positive, empathetic, and professional attitude towards customers at all times.

+ Respond promptly to customer inquiries via phone, email, and social media channels.

+ Acknowledge and resolve customer complaints with efficiency and empathy.

+ Utilize our knowledge base to find answers to product-specific questions.

+ Process orders, tickets, and requests accurately and efficiently.

+ Keep detailed records of customer interactions, transactions, comments, and complaints in our system.

+ Collaborate with colleagues to ensure seamless communication and coordination.

+ Provide ...