MANILA Offshore Non-voice Support Agent

Work arrangement: 100% Onsite role

Type of employment: Full-time

Account: Non-voice International Accounts



Key Responsibilities:



As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:





+ Responding to customers concerns and inquiries.



+ Engaging with customers through live chat or email.



+ Keeping customers informed by maintaining updates on new and ongoing tickets.



+ Facilitating communication between customers and internal support to drive timely resolutions.



+ Ensuring customer satisfaction through meticulous issue tracking.







About You:



To excel in this role, you should possess:





+ Must have experience as Non-Voice Support i...