MANILA Offshore Non-voice Support Agent

Work arrangement: 100% Onsite role
Type of employment: Full-time
Account: Non-voice International Accounts

Key Responsibilities:

As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:


+ Responding to customers concerns and inquiries.

+ Engaging with customers through live chat or email.

+ Keeping customers informed by maintaining updates on new and ongoing tickets.

+ Facilitating communication between customers and internal support to drive timely resolutions.

+ Ensuring customer satisfaction through meticulous issue tracking.
About You:

To excel in this role, you should possess:


+ Must have experience as Non-Voice Support in BPO industry (REQUIRED)

+ Good computer skills, with experience in Word, Excel, and Outlook.

+ Excellent customer service and people skills.
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