Manufacturing Customer Service Manager

A fantastic opportunity has arisen for an experienced Customer Service Manager to lead a dynamic team and drive exceptional service delivery within a fast‑paced manufacturing environment. If you're a confident leader with a passion for operational excellence and customer satisfaction, this role offers the chance to make a real impact.

About the Role

As Customer Service Manager, you'll oversee the full customer service function, ensuring customers and stakeholders receive outstanding support across all products and services. You'll manage both direct and indirect reports, champion process improvements, and act as a key link between customer service, sales, and wider business functions.

Your insights into customer behaviour and experience will help shape commercial decisions, while your leadership will ensure the team consistently delivers high-quality, efficient service.

Key Responsibilities

Deliver high-quality service across all customer interactions...