Market Operations Specialist

Key Responsibilities

• Buyer Support:
  Efficiently resolve buyers' issues regarding account login, permissions, payment, order tracking, and product sourcing within 24 hours. Maintain buyer profiles, conduct regular follow-ups, and collect feedback to improve buyer retention and repeat purchases.
• Local Channel Development:
  Develop partnerships with Malaysian logistics providers, payment institutions, and marketing platforms (e.g., TikTok, Facebook, local e-commerce associations). Build a diversified partner network to improve cross-border logistics efficiency and payment convenience.
• E-commerce Training & Enablement:
  Act as an official 1688 instructor, designing localized training programs. Conduct offline workshops and online live sessions to educate Malaysian buyers on platform rules, product selection, supply chain advantages, and digital tools (such as AI-based sourcing functions). Improve buyers' operational skills and procurement efficien...