Marketing Admin

Job description:

• Provide clear and accurate information about products, services, prices, availability, and company policies
• Record all customer interactions and keep customer information updated in company systems (e.g., ERP, CRM)
• Handle customer concerns related to order status, shipping, and delivery schedules
• Assist in updating product descriptions and posting content for marketing and social media
• Respond to customer inquiries quickly and professionally through phone, email, live chat, or social media
• Coordinate with the sales and warehouse teams to ensure smooth processing of orders and on-time delivery
• Help collect customer feedback and suggestions to support marketing and product improvements
• Share customer feedback and suggestions with management to help improve products and services
• Inform customers about special offers, discounts, and new products

Job Qualifications

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