Marketing & Customer Engagement Executive

51Talk is a global leader in online English education, committed to providing high-quality, affordable, and engaging English learning experiences. With over 30,000 employees and more than 15 branches worldwide, we are rapidly growing in Southeast Asia and looking for passionate individuals to join our team in Kuala Lumpur.

Responsibilities

• Respond to customer inquiries via WhatsApp and Facebook Messenger in a timely, polite, and professional manner, providing accurate information about our English courses
• Record and update customer information and follow-ups in the CRM system
• Support the Marketing team with content translation (Chinese ↔ Bahasa Malaysia) for digital marketing creative materials
• Assist in reviewing marketing materials and provide feedback to better align with Malay audience preferences
• Support social media content, KOL campaigns, and offline marketing activities
• Identify recurring customer questions...