Marketing Operations Specialist

Key Responsibilities:

1.Consumer Care & Complaint Management

• Monitor and manage consumer complaints (social & call channels), ensuring timely response and escalation.

• Coordinate with QA, Marketing, agencies, and authorities; manage defect cases in ETQ until closure.

• Marketing Operations & Payment Support

• Create and track PR/PO and Internal Orders (SAP); maintain documentation and reporting.

• Support trade letters, sales circulars, and commercial execution updates.

• Pricing & Governance

• Set up and maintain SKU pricing; manage price updates across product lines.

• Conduct pricing audits and support statutory submissions and compliance reporting.

• Marketing & Sample Coordination

• Manage product sample requests, competitor procurement, and SEA shipments.

• Support meetings, events, leadership visits, and operational ...