Marketplace Experience Program Manager

Job Description

The Marketplace Program Manager plays a critical, central role in coordinating and accelerating high-impact Marketplace Experience projects across a specific region. Reporting directly to the Marketplace Experience Director, this role is responsible for the overall portfolio management, governance, and project delivery mechanisms. The Program Manager ensures strategic alignment, operational excellence, and timely completion of initiatives that enhance the overall rider, vendor, and customer experience across multiple countries.

This is a structural role focused on enabling the doers (the local Experience Leads) by providing the frameworks, oversight, and escalation channels needed to succeed.

Key Responsibilities:

1. Program and Portfolio Leadership

a. Strategic Partnership: Collaborate closely with the Marketplace Experience Director and local teams to translate regional strategies and market-specific ...