Marketplace Specialist (Post-Sales Client Service)

Do you have what it takes to utilize your skills to strive for exceptional customer experience? We are looking for dedicated and motivated individuals who can help us deliver and motivate our teams to reach this goal.

The impact you will have:

As a member of our Marketplace Operations (MOS) team, you will be working directly with customers, sellers, and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that Marketplace orders are managed with a combination of speed, quality and accuracy. As a Marketplace Operations Specialist, you will be responsible for providing our customers with a best-in-class experience and maintaining consistently high customer satisfaction scores. Key activities within this process include identifying, troubleshooting, and resolving order issues, proactively updating the customer and/or seller on the status of their order and ...