Massage Therapist

Key Responsibilities

• Attend Hilton training sessions and monthly departmental meetings as required
• Maintain high standards of cleanliness and hygiene throughout the department
• Report any maintenance issues promptly to the Front Office Manager
• Assist in all areas of spa and fitness operations as requested by the Front Office Manager
• Maintain full knowledge of current and upcoming hotel services and treatments
• Ensure adherence to the departmental operating budget by maximizing revenue and minimizing expenses
• Deliver efficient and courteous guest service from arrival through check-out
• Book, modify, confirm, and cancel spa and massage appointments accurately
• Upsell spa treatments and retail products when appropriate
• Process all spa and retail billing accurately and report any discrepancies to the Front Office Manager
• Clearly explain spa treatment menus and packages to g...