Maternity Patient Experience Engagement Matron

Role Overview

An exciting opportunity to join the Maternity Team to manage, lead and develop the service user engagement and experience function within Maternity, ensuring service provision meets all statutory obligations and mandatory local/national objectives.

Key Responsibilities

• Lead on all aspects of service co‑ordination, including service user experience and engagement across Maternity Services.
• Ensure compliance with national standards for service user experience and engagement management.
• Work closely with Clinicians, Managers and Pathway Leads to use service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards.
• Provide strong leadership within Maternity, be highly visible and accessible to staff, students and other learners, driving up standards of service user experience and engagement.
• Act as Matron and assist PALS, Patient Exp...