MBusiness Analyst & CRM

Business Analyst & CRM (Salesforce)

Mexicali, BC, México – Hybrid

The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization.

This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth.

Responsibilities:

• Monitor and analyze performance of customer-tier pricing strategies across segments

• Analyze sales volumes, pricing, margins, discount behavior, and customer trends

• Produce recurring and ad-hoc executive reports for leadership

• Ide...