McCarthy Tétrault IT Service Desk Role

Become a Service Desk Analyst at McCarthy Tétrault in Vancouver and be the first point of contact for IT support. This role combines hybrid work with key responsibilities in managing service requests.

In this position, you'll utilize your 3+ years of experience to assist end users with hardware and software incidents. Responsibilities include maintaining thorough documentation and contributing to critical IT management processes, while also enhancing user satisfaction through targeted training and support.

Key Responsibilities:
• Manage incidents through complete lifecycle from create to close
• Document and track communications using service management tools
• Contribute to both Problem and Change Management functions
• Assist in developing Knowledge Base materials for users
• Train end users on software and hardware issues effectively

Requirements:
• 3+ years of relevant experience in IT support
• Colleg...