McKinley Site: Customer Service Representative

About the role

As a Customer Service Representative (Back Office Account) at IGT Technologies Philippines Inc.', you will be responsible for providing exceptional customer support and delivering high-quality service to our clients. This is a full-time position based in Taguig City, Metro Manila.

What you'll be doing

1. Responding to customer inquiries and concerns via phone, email, and other communication channels
2. Investigating and resolving customer complaints in a professional and timely manner
3. Providing detailed product and service information to customers
4. Maintaining accurate records and documentation of customer interactions
5. Collaborating with cross-functional teams to ensure seamless customer experiences
6. Continuously improving customer service processes and procedures

What we're looking for

1. College Graduate with or without BPO Experience
2. Excellent communication and interper...