MEC Member Experience Department Leader

Become the Member Experience Department Leader at MEC, where your passion for outdoor activities drives exceptional service. Enhance member interactions and guide supportive team dynamics daily.
In this influential position, you will lead efforts to deliver top-tier member experiences across various customer service channels. Building an inclusive team environment and nurturing community ties are key aspects of your role. You'll leverage sales metrics to inform operational decisions and improve service quality.
Key Responsibilities:
• Supervise daily service execution on the floor
• Provide coaching and constructive feedback to staff
• Manage service standards at the Cash and Member Service Desk
• Engage in community programs to boost member loyalty
• Drive operational excellence through metrics analysis
Requirements:
• 1-3 years of frontline team leadership in retail
• Expertise in real-time coaching and service execution
• Experience in high-volume cu...