Medical Assistance officer

The main duty of a Travel & Assistance Officer is to respond to telephone / e-mail inquiries and manage the claims cycle about the Travel & Assistance products / services by following standard protocols. The incumbent is also responsible to ensure all KPI’s are achieved & dealt with the highest standards of customer service. The Department will keep a record document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The Travel & Assistance Officer will work closely with the Travel & Assistance team and management ensuring that all defined standards are met with excellent customer services standards.

Key responsibilities/What you do:

• Manage the assigned tasks related to medical assistance cases.
• Evaluate medical claims according to the guidelines.
• Coordinate with different providers to ensure h...