Medical Billing Customer Support Representative

Medical Billing Customer Support Representative

Salary: PHP 25,000 – PHP 33,000
Employment Type: Full-time
Work Setup: Taguig

Job Overview

We are currently using vendor support for a specific ramp focused on the Medical Billing Specialist role.

We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. The ideal candidate has strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management (RCM).

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats related to patient billing and insurance inquiries.
• Assist patients in understanding billing statements, charges, and insurance coverage.
• Research and resolve billing discrepancies, claim denials, and rejections.
• Accurately document all interactions in the system while ensuring compliance with HIPAA, TCPA, and company policies.
• Escal...