Medical Billing Specialist

We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding their statements, charges, and insurance coverage.
• Research and resolve billing discrepancies, denials, and claim rejections.
• Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
• Escalate complex issues to senior billing or compliance staff when necessary.
• Educate patients on payment plans, insurance benefits, and financial assistance options.
• Meet performance targets such as call resolution time, accuracy, and customer satisfaction.