Medical Call Center Representative

We are seeking a detail-oriented and patient-focused
Medical Call Center Representative
to serve as the first point of contact for patients contacting the practice. This role is responsible for managing inbound calls, coordinating appointments, verifying insurance information, and ensuring accurate documentation within the
athenaOne (Athena) EHR system
.

The ideal candidate combines strong customer service skills with healthcare administrative experience, maintaining professionalism, empathy, and efficiency while navigating high call volumes. Success in this role requires accuracy, HIPAA compliance, and the ability to multitask while delivering a seamless patient experience from call intake through resolution.

Key Responsibilities
Call Handling & Patient Support

• Answer inbound patient calls promptly using approved greeting standards
• Verify patient identity following HIPAA-compliant procedures

• Identify the purpos...