Medical Claims Specialist - Mandarin Speaker

AIA

Full-time Cyberjaya, Selangor Business Operations Specialists

Posted:

June 12, 2026

Location:

Cyberjaya, Selangor, Malaysia

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Process authorized inpatient & outpatient claims transactions within the required benchmarks.Process all Inpatient, Outpatient claims and pre-approval requests received as per stipulated requirements
Ensure meeting individual quality, turn around time and productivity benchmark
Review/approve cases that exceeds subordinates’ authority
Respond to email enquiries from internal and external parties
Perform outbound call to customers when required 
Training of new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
Providing training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines. 
            

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Job Overview

Job Type: Full-time

Location: Cyberjaya, Malaysia

Posted: June 12, 2026

Deadline: July 22, 2026