Medical Customer Service Representative III SEA_LV

Customer Service Representative – Vital Statistics

Position Summary:

The Customer Service Representative – Vital Statistics provides front-line support to the public by processing requests for certified birth, death, marriage, and other official records. This position requires strong attention to detail, confidentiality, and the ability to assist customers with sensitivity, professionalism, and accuracy in a fast-paced government environment.

Key Responsibilities

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  Assist customers in person, by phone, and via email with requests for vital records.

  
  


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  Verify identity and eligibility requirements in accordance with state and federal regulations.

  
  


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  Process applications, collect payments, and issue certified copies accurately and efficiently.