Medical Operations Supervisor

The Medical Operations Supervisor oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved.
The role is hands-on and operational, balancing team leadership with active involvement in daily execution.
Key Responsibilities
Team Management
Manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.
Conduct regular check-ins, coaching sessions, and performance assessments to improve output, alignment, and team morale
Oversee onboarding and training of new team members to ensure operational readiness.
Monitor attendance, workloads, productivity metrics, and team coverage to maintain efficient operati...