Medical Receptionist

Job Overview
We are seeking a highly motivated and confident Medical Receptionist to manage a high volume of inbound and outbound calls for a growing mental health practice. This role is critical in handling patient inquiries, scheduling consultations, and ensuring accurate EMR documentation. The ideal candidate is comfortable with fast-paced environments, communicates clearly in English, and can maintain professionalism and empathy on every call.

Requirements
Key Responsibilities

• Handle a high volume of calls daily (approximately calls per day)
• Manage both inbound and outbound calls with confidence and professionalism
• Schedule patient consultations accurately and efficiently
• Provide clear information to potential patients while maintaining a compassionate and supportive tone
• Update and manage patient records in the CRM system
• Follow call scripts, workflows, and scheduling protocols consistently
• Meet dail...