Medical Receptionist

We are a well-established optometry practice looking for a friendly, organised, and professional Front Line Receptionist to join our team. This role is the first point of contact for our patients and plays a vital role in ensuring a smooth and welcoming patient experience.

Key Responsibilities

• Welcoming patients and managing front-desk operations
• Scheduling and managing patient appointments
• Handling incoming calls, WhatsApp messages, and emails professionally
• Capturing and updating patient information accurately
• Assisting with medical aid queries, authorisations, and basic claims submissions
• Processing payments and issuing receipts
• Coordinating patient flow between reception, optometrist, and dispensing staff
• Maintaining a neat, professional reception area

Minimum Requirements

• Previous reception or front-desk experience (healthcare or optometry experience is an advantage)