Medical Records Coordinator

About the Role

Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations.

What You’ll Do

• Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals
• Follow up on outstanding medical records requests via phone, fax, email, or partner portals
• Review records for completeness and accuracy
• Track request status and maintain detailed logs and databases
• Organize, merge, name, and upload medical records into electronic platforms
• Ensure compliance with HIPAA, GDPR, PIPEDA, and other...