Medical Support Assistant (Advanced)

Summary Serves as Advanced Medical Support Assistant (AMSA) for the Spinal Cord Injury Service at the VA San Diego Healthcare System. Provides specialized administrative and patient support in a complex interdisciplinary clinic setting. Schedules and coordinates appointments and consults, manages clinic communication, updates demographics and insurance, monitors consults, supports providers and Veterans, maintains confidentiality, and ensures quality customer service and care coordination daily. Responsibilities Duties include but are not limited to: Schedules, cancels, and reschedules patient appointments and consults in accordance with VHA scheduling guidelines. Verifies provider orders and processes administrative actions related to patient care. Monitors outpatient appointments and consult tracking systems to ensure timely follow-up. Updates patient demographics, insurance, eligibility, and co-pay information during check-in. Coordinates communication between Veterans, providers, s...