Medical Support Assistant

Overview

: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities

Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines 

Receive and respond to incoming calls, secure messages, and Veteran inquiries 

Conduct patient check-ins and check-outs in person or virtually 

Review, verify, and update demographics, insurance, and other patient data in VA systems 

Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) 

Support...