Medical Technical Support Specialist

Overview

We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.

Responsibilities

• Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
• Troubleshoot and resolve technical issues related to instrument performance, software, or user application
• Document cases, resolutions, and follow-up actions in the ticketing system
• Collaborate with field service engineers an...