Medical Virtual Assistant

We are hiring a
Medical Virtual Assistant
(Mental Health) for a multi-provider group practice in the Healthcare (Behavioral/Mental Health) industry. This is a Full-Time remote role for a U.S.-based client.

The role is focused on virtual front-desk check-ins, US insurance verification, claims submission, and AR follow-up while supporting day-to-day patient and provider needs. The ideal candidate is detail-oriented, empathetic, insurance-savvy, an excellent communicator, highly reliable, and comfortable working evening hours in Eastern Time.

Key Responsibilities

Patient & Front-Facing Support

• Conduct virtual patient check-ins via video/screen during overlapping and evening hours
• Serve as a professional, patient-facing point of contact for a mental health practice
• Communicate clearly, empathetically, and professionally while adhering to HIPAA standards

Insurance & Billing Support

• Verify insurance eligibi...