Medical Virtual Receptionist

Position Summary
The Call Receptionist is responsible for managing a high volume of inbound patient calls, ensuring timely, professional, and accurate handling of inquiries.
This role exists to relieve front desk staff from phone saturation, allowing in person personnel to focus on onsite patient care and administrative duties.
The position is critical to maintaining patient satisfaction, operational flow, and appointment efficiency.
Key Responsibilities
Inbound Call Management
Answer a high volume of incoming patient calls in a professional and courteous manner.
Identify the purpose of each call and route or resolve according to established protocols.
Maintain call flow efficiency while ensuring patient concerns are properly addressed.
Appointment & Scheduling Support
Schedule, reschedule, and confirm patient appointments following office guidelines.
Verify provider availability and appointment types.
Send appointment confirmations and reminders as ...