Meeting Request Coordinator | Full Time | Downtown Toronto

Sodexo is growing! We are looking for a Meeting Request Coordinator to join our dynamic team. This position is a full-time role. You will be offered a great team environment, work/life balance, and the ability to ensure customer satisfaction. As our Customer Service Specialist, your responsibilities will include:

• Handle inquiries and resolve problems encountered by our clients and customers in a timely and professional manner.
• Record, analyze, and report on recurring difficulties to identify trends and areas for improvement.
• Maintain a comprehensive method of documenting, tracking, and analyzing customer feedback.
• Share customer feedback, review statistics, and trends with relevant staff to drive continuous improvement.
• Make data-driven recommendations for quality improvement initiatives.
• Respond promptly to email inquiries and send written communicatio...