Member Account Specialist

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

As the Member Account Specialist, you will champion the voice of the Velocity Member, ensuring member profiles, journeys and benefits are understood and embedded across product, marketing, communications and operational decisions.

In this position you will be a Velocity program and system expert, partnering with teams across Velocity and Virgin Australia to advise on member impacts and ensure consistent delivery of recognition, tier benefits and status entitlements across all channels and partner touchpoints.

In addition, you will:

• Champion the Velocity Member experience and ensure member needs are reflected in key business d...