Member Experience Advisor at Desjardins

Shape positive banking experiences as a Member Experience Advisor with Desjardins in the Lanaudière region. This full-time on-site role focuses on providing insights into banking services and digital tools.
As a key member of the advisory team, you will work on improving client experiences by helping them navigate their banking transactions and promoting Desjardins' offerings. Your efforts will include guiding clients through technological tools and ensuring they can operate independently. Additionally, you will address concerns regarding fraud or irregularities, making referrals as necessary.
Key Responsibilities:
• Advise members on banking applications and transactions
• Promote Desjardins products to enhance client knowledge
• Assist with safe usage of digital solutions
• Handle issues of fraud and refer clients as required
• Build and maintain strong business relationships with clients
Requirements:
• Enthusiasm for a career in financial services
• Ab...