Member Experience Leader at MEC

Join MEC as a Member Experience Leader, dedicated to providing exceptional service and building community connections through outdoor retail. Engage members and inspire your team every day.

As a vital store leader, you will oversee the member experience across the sales floor, ensuring that every interaction reflects MEC's values. Your role involves coaching front-line teams on service standards and actively participating in community outreach and events. You will leverage operational metrics to guide strategy, ensure successful training, and create a respectful, inclusive environment for staff and members alike.

Key Responsibilities: • Facilitate daily execution of member-friendly service standards • Coach and develop frontline teams on the sales floor • Lead operations at the cash and member service desk • Respond to member concerns with effective solutions

Requirements: • 1–3 years of experience leading retail teams • Strong leadership and real-time coachi...