Member Experience Specialist

Company Description
Outsource Talent Pro (OTP) connects global businesses with top South African talent through a fully managed outsourcing model. Offering strategic consulting, tailored team sourcing, and seamless service delivery, OTP helps companies enhance performance, scale effectively, and reduce operational costs.
With three dedicated service hubs — ConsultHub, TalentHub, and ServiceHub — OTP delivers end-to-end, customised solutions aligned with client needs. More than simply filling roles, OTP partners with businesses as a trusted extension of their teams, driving meaningful growth and long-term success.
Client Overview
Our client is a well-established credit union based in the United Kingdom, providing ethical, member-focused financial services including savings accounts, loans, and financial support solutions to its members. Credit unions operate as member-owned financial cooperatives, prioritising responsible lending, financial wellbeing, and community impact ra...