Member Relations and Policy Development Officer

Role Summary

The Member Relations and Policy Development Officer is responsible for managing and resolving member grievances, facilitating mediation and disciplinary processes, and supporting the development and implementation of HR policies. The role ensures compliance with labor laws and organizational standards while maintaining professional and objective member relations.

This position plays a critical role in safeguarding fair practices, strengthening policy governance, and maintaining accurate HR documentation and reports.

Job Description

1. Member Relations & Conflict Management

• Manage and resolve member grievances and complaints in a timely and professional manner
• Facilitate mediation between concerned parties to achieve fair resolution
• Provide guidance on grievance handling procedures
• Maintain objectivity and confidentiality in sensitive cases

2. Disciplinary Process Management

• Over...