Member Resolution Specialist

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” 

Play a key role in supporting our members through complex and sensitive claims experiences. As a Member Resolution Specialist, you’ll work across the Insurance Claims division to investigate and resolve complaints, provide meaningful insights, and help drive continuous improvement across the business.

This is an opportunity for someone who thrives in a fast-paced environment, communicates with empathy and professionalism, and is passionate about delivering positive member outcomes.

This role is offered on an initial 12month Maximum Term Contract or Secondment basis.

What you’ll be doing