Member Service Consultant

Job Overview:

Join this dynamic team as a Member Service Consultant  for an award-winning Superannuation Fund. You'll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance

Key Responsibilities:

• Customer Support: Provide a first-class support service to existing members across an array of general inquiries.
• Inbound Queries: Answer inbound calls and written queries from current and potential members and employers, as well as authorized third parties, regarding the fund's superannuation products.
• Collaboration: Work closely with the administration and superannuation team to support internal and external stakeholders.

Qualifications, Skills, and Experience:

• Knowledge: General knowledge of superannuation, customer service, and a...